Shadow MSP
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Managed services · cyber security · software

We work in the shadows. That's the point.

Everything technical your business leans on — the machines, the network, the cloud and the security around all of it — kept running by people you rarely need to call. And when the thing you need doesn't exist yet, we build it.

What we do Start a conversation

We run

Your IT

Machines, accounts, networks, day-to-day support.

We secure

All of it

Access, hardening, backup, recovery.

We build

The gaps

Applications, integrations, automation.

You get

One team

Never junior, subcontracted or outsourced.

What we do

From the network up to the software on top.

Most firms do one or the other — keep your systems running, or write you software. We do both, on purpose, because the awkward problems live in the seam between them, and the seam is exactly where nobody tends to be looking.

Managed IT

  • Machines, accounts and email
  • Networks and the hardware on them
  • Day-to-day support
  • Whatever else stops working

Cyber security

  • Identity and access
  • Hardening and review
  • Backup and recovery
  • Ongoing monitoring

Cloud & infrastructure

  • Architecture and environments
  • Hosting, data and storage
  • Migrations off legacy systems
  • Monitoring and alerting

Software development

  • Applications and internal tools
  • Integrations between systems
  • Automation of manual process
  • Changes to what you already have

Systems & vendors

  • Third-party platforms connected up
  • Vendors coordinated on your behalf
  • Procurement and provisioning
  • Modernisation, in stages

Planning & advice

  • Reviews of what you have
  • Scoping and written proposals
  • Roadmaps you can budget against
  • Documentation and handover

Why Shadow MSP?

There are all sorts of smart geeks in the technology world who could help you with this. Here is what is different about working with us.

Quiet is the deliverable

Nobody sends a thank-you note for the outage that never happened. Our work shows up as an absence of problems, which means the better we do it, the less you hear from us.

We stand between you and it

Patches, expiring certificates, a vendor who changed their API on a Friday afternoon. Someone has to be watching for all of that. It should not have to be you.

One team for the whole lot

The people keeping your systems running are the same people who can change them. Nothing lands in the gap between whoever supports it and whoever built it, because there is no gap.

You get a person, not a queue

You work directly with a dedicated contact. You will not be shuffled off to junior employees, subcontracted, or handed to outsourced labour.

Scoped in writing, before anything starts

You know what is being done, and what it will take, before work begins. No meter running quietly in the background, and no surprises at the end of it.

We are not married to a vendor

We keep researching and testing in the backend to find what genuinely works, rather than committing to a product line and selling it forever. The right answer moves, and so do we.

How we work

A typical engagement.

Understood and agreed before anything is touched. Every step of it in plain language, and in writing.

  1. 01Understand the business, not just the brief
  2. 02Review what already exists
  3. 03Agree the scope, in writing
  4. 04Prove the risky parts first
  5. 05Work in short, reviewable stages
  6. 06Fit it to the systems already in use
  7. 07Harden, secure and test
  8. 08Put it live, and watch it
  9. 09Hand over, documented
  10. 10Keep it running, and keep improving it

Next step

Tell us what you're running on.

Or what you wish existed and doesn't yet. A short call first, then something in writing — what we would do, and what it takes.